Privacy Policy
This “Privacy Policy” applies to all services provided by Futu group (“Service”), and is the generally applicable privacy policy of Futu group. Some Services may have additional privacy guidance, and in addition to this Privacy Policy, we will also follow such additional privacy guidance to protect your privacy.
Last updated: 2018.11
If you have any enquiries, please contact us.
You will find details of the following in this Privacy Policy:
1. The Information We Collect
2. How We Use the Information We Collect
3. Information Security
4. How We Use Information
5. How to Manage Your Own Information
6. Protection of minors
7. Information We May Send to You
8. How We Use Cookies and Relevant Technologies
9. Information Security
10. Amendments
11. Application Scope
12. Others
We are committed to protecting the privacy of information we maintain about you. Please read this Privacy Policy carefully before using our product or services.
1. The Information We Collect
We only collect information that is necessary for functionality of the product and operation of the business.
1.1 Information that you will provide to us when you use our Service
You will provide us your information when you use the Service，which includes but not limited to the information you provided when you register an account.
Some of our Service may require your selected?sensitive personal information?to achieve specific functions. If you choose not to provide such information, you may not be able to use such specific functions of the Service, while your usage of other functions of the Service will not be affected. Your voluntary provision of your sensitive information to us means, you have consented us to use your personal sensitive information in accordance with this policy.
1.2 Information we may collect when you use our Service When you use our Service，we may automatically collect and store your information, which include but not limited to：
1.2.1 Device information;
1.2.2 Service Logs;
1.2.3 Communication Logs;
1.2.4 Location data, etc.
1.3 We may collect your information in other valid ways, such as from the sharing by other users, and third-party information provider.
1.4 In addition, we may collect and use your information without asking for your consent first in accordance with relevant laws and regulations and national standards:
1.4.1 If such information is directly related to national interests such as national security and national defense, or it is directly related to major public interests such as public safety, public health, and public knowledge;
1.4.2 If such information is directly related to a criminal investigation, prosecution, trial or execution of judgments;
1.4.3 If the collection and use of such information is for the purpose of protecting important interests of yours or of other individuals, such as life, property, and reputation, and it’s hard to obtain your consent;
1.4.4 If such information has been disclosed to the public by yourself;
1.4.5 If such information is collected from public information, such as legal news reports, government information disclosure, etc.;
1.4.6 If such information is necessary for entering into and/or performance of a contract to which you are a party;
1.4.7 If such information is necessary for maintenance of the safe and stable operation of the products or services provided, such as discovering malfunctions and/or troubleshooting products or services;
1.4.8 If such information is necessary for legitimate news reporting;
1.4.9 If such information it is necessary for conducting statistical or academic research which is for public interest, and when the results of academic research or description are provided externally, the personal information contained is de-identified.
1.4.10 Other circumstances as stipulated by laws and regulations.
We appreciate your understanding that the functions and Service we provide to you are constantly updating and developing. If we need to collect your information in other ways which is not covered by the paragraphs above, we will notify and obtain your consent about the type, the scope and the purpose of the information collected by means of page prompts, interactive processes, website announcements or other ways.
Please note that in the event that we need to obtain your personal information from a third party, and our use of such personal information from a third party is beyond the authorization you gave to the third party, we will obtain your consent before using your personal information.
In addition, we will strictly follows the laws and regulations, and require the validity of the provision of your information by such third parties to us.
2. How We Use the Information We Collect
We may use the information we collect for the following purpose. If we use your information for purposes other than the following, we will explain to you again and ask for your consent.
2.1 To provide Service to you.
2.2 To know how do you get in and use the Service, to better cater your customized needs.
2.3 Product development and optimization.
2.4 For the purpose of identity verification, customer service, safety precautions, anti-unlawful actions, storage and backup, and other purpose to ensure the safety of our product and Service.
2.5 To recommend ads, news etc. that you may be interested in to you.
2.6 To evaluate and improve the effect of promotions in our Services.
2.7 To manage software.?
2.8 To invite your participation in survey activities about our product and Service.
2.9 Other uses authorized by you.
In addition, we may apply the information collected from one Service to other Service. Meanwhile, to ensure the safety of our Service, and to help us further understand the performance of our applications, we may record relevant information, for example, the frequency of your usage, crash logs information, overall usage, performance data and source of application etc. We will not link the information we store within the mobile analytics software to personally identifiable information you submit within the mobile application.
3. Information We Share
3.1 To share your personal information with a third party
We will strictly limit the sharing of information in accordance with the laws and regulations, for example:
3.1.1 We share your personal information with a third party with your prior consent;
3.1.2 We may disclose your information to third party service provider (third-party service providers, contractors, agents, advertising partners, application developers etc., for example, the telecommunication service providers who send out emails and push notifications on our behalf, or the map service providers who provide us with location service) (they may not be located in your jurisdiction) for the following purpose, subject to this policy and any other confidentiality and security measures required by us:
(1) Providing Service to you;
(2) The purpose described under the section "How We Use the Information We Collect";
(3) Performing Term of Service and this Privacy Policy;
(4) Understanding, maintaining and improving our Service.
If we disclose your information to the third parties mentioned above, we will use encryption, anonymization or other means to protect your information.
3.2 Transaction
We will not transfer your information unless:
3.2.1 You have expressed contented to such transfer;
3.2.1 Such transferring of your information is part of and resulted from mergers, split-off, acquisitions or asset transfer;
3.2.3 Such transfer is required by law or governmental authority.
3.3 Disclosure
We may disclose your information for the following purposes:
3.3.1 To comply with the applicable laws and regulations;
3.3.2 To comply with court decisions, rulings or requirements of other legal procedures;
3.3.3 To comply with the requirements of government agencies;
3.3.4 We have reasons to believe that we need to comply with applicable laws and regulations;
3.3.5 Reasonable and necessary purposes to implement relevant service agreements or this Privacy Policy, or to protect public interest, personal safety and property and other legitimate rights of our clients, ourselves, our affiliates, our users or employees
4. Information We Store
4.1The personal information collected by us in China will be stored domestically in accordance with applicable laws and regulations. In the event any of the information need to be transferred to offshore, we will take the effective measures such as sign addition agreements, on-site verification to ensure the offshore institutions to keep your personal information confidential.
4.2. In general, we only store your information for the minimum period that required to meet the collection purpose. However, we may change the retention period for the following purposes,:
4.2.1 To comply with the relevant laws and regulations;
4.2.2To comply with court decisions, rulings or requirements of other legal procedures;
4.2.3To comply with the requirements of government agencies;
4.2.4Reasonable and necessary purposes to implement relevant service agreements or this Privacy Policy, or to protect public interest and to protect personal safety and property and other legitimate rights and interests of our clients, ourselves, our affiliates, our users or employees.
5. How to Manage Your Own Information
5.1 To facilitate your access, amendment or deletion of the information provided by you during your use of our Service, and make sure your right to withdraw your authorization for disclosure/use of information and cancel the account, we have included settings in our product that allow you to access and amend your information, or cancel your account. You may also contact our customer services for help.
5.2 If you find that our collection or use of your information is in breach of law or our agreements with you, you can contact our customer services to ask for deletion of such information.
5.3 For account security purposes, we may ask you to perform identity verification before we allow you to access, amend and delete relevant information.
6. Protection of Minors
We attach great importance to the protection of personal information of minors. In accordance with the relevant laws and regulations, if you are a minor under 18 years old, you would be required to obtain your parents'or legal guardian's consent prior to using our service. You need to use our Service under your parents' or legal guardian guidance. We only disclose or use minor’s information when it is permitted by law, expressly consented by the parents or legal guardians, or necessary for protection of the minor’s interest. If you are parent or the guardian of a minor and have queries about your minors' personal information, please contact our customer service.
7. Information We May Send to You
7.1 When you use our Service, we may send emails, text messages, or push notifications to you. You may follow the relevant notice to unsubscribe on the device.
7.2 We may send you announcements related to service if necessary (for example, the suspension of certain service due to system maintenance). You may not be able to cancel these non-promotional service-related announcements.
8. How We Use Cookies and Relevant Technologies
8.1 A Cookie is in the format of txt that enables a website server to store data on your device or to read data from your device. When users
8.2 We only use Cookies to notify us when you sign into our services so that we can authenticate your identity to ensure the security of your account. And we will not collect or track your any information and behavior.
8.3 You can manage Cookies in the content settings as your preference, most browsers give you the ability to manage Cookie features. At the same time, you can enable “Do Not Track” (“DNT”) feature so that you will not be tracked by cookies.
9. Information Security
Under the existing technology, we take all reasonable security measures to protect your information against loss, improper use, unauthorized access or disclosure.
9.1 We will establish a specialized management, process and organization system to ensure information security.?
9.2 We will work within the reasonable security standards and use a variety of security measures to protect the security of information.
9.3 9.2 We will set up the emergency response plan. In the event of a breach of security incident of personal information, we will activate emergency response plan to prevent the expansion of such security incident and inform you in the form of push notifications, public announcements and etc.
We have established a specialized management, process and organization system to ensure information security. For example, we strictly restrict the scope of personnel who can access information, and require them to comply with their confidentiality obligations and conduct audits.
10. Amendments
According to the requirements of laws and regulations and the changes of the service, or in some other necessary situations, may update and revise this Privacy Policy from time to time. We will notify you by reminding you at prominent place on the webpage before the changes take effect or by some other appropriate ways to receive notifications.?
Under such circumstances, if you continue to use our services, you will be deemed to have agreed to be bound by the updated policy.
11. Application Scope
All services of Futu are subject to this Privacy Policy, however, some services have their own specific privacy guidance/statement. Some specific privacy guidance/statement describe how we process your information in the service more specifically. If this Privacy Policy is inconsistent with the privacy guidance/statement of a particular service, the privacy policy of that particular service shall prevail
12. Others
If you have any question, advice or suggestion，please contact our customer service.